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Executive Briefing

Policy Language Can Harm or Heal: Why Plain Language Is a Trauma-Informed Practice

Office of the Principal Directorate · Capital Trauma-Informed Care & Policy Group · 2026

Executive Summary

This commentary explores how inaccessible policy language can exclude the communities most affected by public systems and undermine trust in institutions. It argues that plain-language communication should be understood as a trauma-informed, equity-centered practice that improves access, dignity, and accountability.

Briefing Contents

  1. 01The Problem Hiding in Plain Sight
  2. 02Who Gets Excluded
  3. 03Why This Is a Trauma-Informed Issue
  4. 04The Argument That This Is Just Dumbing Things Down
  5. 05What Plain-Language Policy Practice Looks Like
  6. 06The Stakes

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